Free customer support included.

We provide free customer support and will try to answer your questions to the best of our ability.

Customer Support

The OneStat support team is committed to customer satisfaction with our free product support. Therefore we have divided our customer support into different sections:

1. Getting started

Go to our getting started page if you want to get more information about how to sign-up for an OneStat account and how to implement the OneStat script to track your website.

2. General FAQ

Login and click on Help if you want detailed information about:

A. The OneStat user-interface
B. How we measure
C. Scrip implementation
D. Commerce and Advertising script implementation
E. Tracking Flash websites
F. Tracking of websites for mobile devices
G. Settings manager, change settings block IP etc
H. Time periods
I. Email, export and print
J. OneStat Enterprise additional features
K. Definition of pageviews, visits and unique visitors

3. Lost password or experience difficulties to login

Click here to retrieve your password by email. If you experience any difficulties to login and view your reports be sure that your browser accepts cookies. If you are using Internet Explorer go to tools, internet options and select privacy. Set privacy lower and click ok. Close browser and start up your browser again. You will now be able to login.

4. Signup, Upgrades & Renewals

Click here if you want information about registering for a new Account or how to upgrade or renew your existing account.

5. Billing FAQ

Click here if you want information about billing and invoices.

6. Contact Us

To contact us, please go to our contact page. Our customer support and sales representatives will respond to your enquiries within 24 hours during normal business hours. We look forward hearing from you!